Privacy policy

Welcome to ComputerStore.ae, your reliable one-stop shop for IT products and services in the UAE.

This Privacy Policy outlines how we collect, use, share, and protect your personal data ("Information") when you access or use our website, mobile application (if applicable), and services (collectively referred to as the "Platform"). By using our Platform, you consent to the handling of your Information in accordance with this Privacy Policy.

References to “we”, “our”, or “us” refer to ComputerStore.ae E-Commerce, a registered business operating in the United Arab Emirates. References to “you” or “user” mean the individual or legal entity accessing the Platform.

1. What Information We May Collect

We may collect and process the following types of Information:

  • Information you provide when registering or filling out forms, including during social media logins.

  • Data submitted during promotions, surveys, reviews, or feedback.

  • Information provided when reporting a problem or contacting customer service.

  • Device and location information if using our mobile app (if applicable).

  • Transactional details and order fulfillment records.

  • Technical information like IP address, browser type, and cookies.

  • Third-party sourced data, such as your email from linked accounts or marketing partners.

  • Any other data required to enhance your experience on our Platform.

2. How We Use Your Information

We may use your Information to:

  • Provide requested services or products.

  • Personalize your experience with location-based content and advertising.

  • Fulfill contractual obligations with you or other users.

  • Improve Platform functionality and customer support.

  • Notify you of service updates or changes.

  • Conduct marketing campaigns, promotions, or sweepstakes (with your consent).

  • Enforce our terms and protect user safety.

3. Who We May Share Your Information With

We may share your Information with:

a. Service Providers and Partners

We work with logistics, payment processors, and marketing partners to deliver our services. These entities only receive the data necessary to perform their duties and are contractually bound to protect it.

b. Marketing and Advertisers

We may use your Information (with your consent) for tailored marketing campaigns. Third-party advertisers may receive anonymized data for targeting. You can opt-out at any time via your account preferences.

c. Business Transfers

If we sell or merge our business, user information may be transferred as part of the assets.

d. Legal and Compliance

We may share data with law enforcement or regulatory bodies when legally required or to protect our users, rights, or business.

Note: External links on our Platform may lead to third-party websites with their own privacy policies. We are not responsible for their data practices.

4. International Data Transfers

Your Information may be stored or processed outside the UAE, including by affiliated companies or third-party providers. All transfers comply with applicable data protection laws, and we implement appropriate safeguards to protect your data.

5. Data Security

We maintain physical, technical, and administrative safeguards to protect your Information from unauthorized access, use, or disclosure. Examples include:

  • Encryption during data transmission.

  • Firewalls and secure servers.

  • Limited access to personal data by authorized personnel only.

Important: You are responsible for maintaining the confidentiality of your account password and any device used to access our Platform.

6. Your Rights and Access

You can access and update your personal Information by logging into your account. You may:

  • View your order history and preferences.

  • Edit your name, email, password, and communication settings.

  • Update or delete saved payment methods.

You may also request:

  • Access to your personal data.

  • Correction or deletion of inaccurate data.

  • Objection to or restriction of certain data processing activities.

To exercise these rights, contact us at sales{@}computerstore.ae.

7. Marketing Communication Preferences

You can opt out of marketing messages at any time by:

  • Clicking the unsubscribe link in our emails.

  • Adjusting your notification preferences in your account or mobile app settings.

Please note that we may still send service-related communications, such as order confirmations and security alerts.

8. Cookies and Tracking

We use cookies and similar technologies (e.g., pixels, web beacons) to:

  • Remember your preferences.

  • Analyze website traffic.

  • Provide relevant ads and content.

You may disable cookies in your browser settings. However, doing so may affect the Platform’s performance or limit functionality.

9. Retention of Information

We retain your Information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.

  • Comply with legal or regulatory obligations.

  • Maintain transaction records and prevent fraud.

Archived versions may be stored for backup, legal, or operational purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Platform and take effect immediately unless otherwise noted.

We recommend checking this page regularly. Continued use of our Platform constitutes your agreement to the revised Privacy Policy.

11. Contact Us

For any questions, concerns, or complaints related to this Privacy Policy or your personal data, please contact us: