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Terms & Conditions
Thank you for visiting ComputerStore.ae, a professional IT supplier & store in the UAE.
The use of this website is subject to the following terms of use:
Please read carefully our terms & conditions before you order from us. Below are mentioned a few terms & conditions that apply to all our customers, users, and browsers.
The terms “ComputerStore.ae” or “us” or “we” or “our” refers to the owner of the website. If you need to contact us for any reason, please visit the contact page and send us your requirements, etc. Our team will respond to you promptly. The term “you” refers to the user or browser of our website.
Those under the age of 18 are not eligible for membership and aren’t allowed to transact or use this website. It’s prohibited for kids or children to register as users of this website. If you continue using or browsing this website, you’re agreeing to comply with and be bound by the following terms and conditions of use: essentially, to not post incendiary statements and behave like you’re from the good part of the internet. If you disagree with any part or parts of these terms and conditions, we ask that you not use our website or services. We care about our users & visitors, and provide them the best online shopping experience. You need to accept our terms and conditions if you want to be a user of this website.
The content of ComputerStore.ae is essentially just for general use and information. We have reserve the right to “remove” or “change” or “edit” from time to time without notice.
Online transactions are handled via a secured connection. If you make a payment on our website and choose to pay by Visa or MasterCard credit/debit cards, the details you are asked to submit will be provided directly from our payment provider.
We accept online payments using Visa and MasterCard credit/debit cards in AED (Dhs.). The cardholder (you) must retain a copy of transaction records and Merchant policies and rules.
All content included on the Site, including but not limited to text, video clips, site layout, site design, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property and copyright work of either ComputerStore.ae, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of computerstore.ae and is protected by copyright, trademarks, patents, or other intellectual property rights and laws. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
We follow the UAE’s law; This User Agreement is governed by and construed in accordance with, UAE’s law. This clause will survive any expiry or cancellation of this User Agreement for any reason.
We keep this site up to update with correct information but we’re human, we don’t force anyone to browse or buy from this website, your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It’s your responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Essentially, you may occasionally see a typographical error on ComputerStore.ae, even as hard as we try to keep them from happening!
You agree to indemnify and hold computerstore.ae and its drivers, staff, officers, employees, agents, affiliates, and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of shopping, getting a consultation, or visiting our website or any of our physical shops, as well as if you breach this User Agreement, or violate any law or the rights of a third party.
All trademarks used in ComputerStore.ae, which are not the property of, or licensed to the operator, are acknowledged by us.
Unauthorized use of ComputerStore.ae may give rise to a claim for damages and/or be a criminal offense.
Without prejudice to any other rights and remedies of ComputerStore.ae under this User Agreement or at law or otherwise, ComputerStore.ae may limit, suspend or withdraw your membership and/or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.
ComputerStore.ae encourages buyers and sellers on the Site to provide feedback regarding each other's conduct after a transaction has closed; as this helps all users know what it is like to deal with said buyer/seller. Your feedback will be displayed along with your user ID on the Site. You cannot retract feedback once you have left it. ComputerStore.ae will not be responsible or liable in any way for the feedback that you post on the Site. You agree not to make comments that are not factual in nature, including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture, or any other derogatory or inappropriate comments. You further agree not to post feedback in order to solicit sales outside of the Site and not to display the contact information of any person within any feedback. If you continuously receive negative feedback ratings, without prejudice to any other rights and remedies of ComputerStore.ae under this User Agreement or at law, ComputerStore.ae reserves the right to suspend, limit or withdraw your access to the Site and/or your membership with the Site. You acknowledge and agree that your feedback consists of comments left by other users with whom you transact and a composite feedback number compiled by ComputerStore.ae, and that together these convey your full user profile.
ComputerStore.ae takes reasonable measures (physical, organizational and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed. ComputerStore.ae has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that ComputerStore.ae may process your personal information that you provide to it for the purposes of providing the services on ComputerStore.ae and for sending marketing communications to you and that the Privacy Policy of this Site governs our collection, processing, use, and any transfer of your personally identifiable information.
Please report problems of any kind or violations of this User Agreement to ComputerStore.ae. If you believe that your intellectual property rights have been violated, please notify ComputerStore.ae. Without prejudice to any other rights and remedies of ComputerStore.ae under this User Agreement or at law, ComputerStore.ae may limit, suspend or withdraw a user's access to the Site and/or a user's membership with the Site or remove hosted content. ComputerStore.ae can also choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe on the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.
" ComputerStore.ae " and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of ComputerStore.ae and are protected by international trademark and other intellectual property rights and laws. ComputerStore.ae 's trademarks may not be used in connection with any product or service that is not offered by ComputerStore.ae, nor in any manner that disparages or discredits ComputerStore.ae. All other trademarks not owned by ComputerStore.ae that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ComputerStore.ae.
Anything that you submit to ComputerStore.ae and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews of ComputerStore.ae, you also grant us the right to use the name that you submit in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
You agree that we may communicate with you by email (and isn’t it convenient?) or by posting notices on ComputerStore.ae. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. ComputerStore.ae requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to ComputerStore.ae. If at any time you decide that you don’t wish to receive our awesome promotional emails, you can easily opt out of receiving them by clicking on the “Unsubscribe” link provided at the bottom of the email.
There are some times—rarely, but occasionally-- cases when an order cannot be processed for various reasons. ComputerStore.ae reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept an order.
We are determined to provide the most accurate (and most wallet-friendly) pricing information on ComputerStore.ae; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
In the case that we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. That’s right, the entire amount. You knew you loved us for a reason. ComputerStore.ae will not be able to cancel orders that have already been processed and shipped out by us for, hopefully, obvious reasons. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and also agrees to accept our decision regarding the cancellation.
• Exchange or Return is possible only within 24hrs from the date of delivery time, subject to the terms herein.
• No Exchange or Return shall be made without the Official Original Invoice & Warranty Card provided, and the product (including the unit carton) must be returned unused and unopened (original seal not broken) along with accessories & FOC (Free of Cost) items, if applicable.
• No Exchange or Return shall be made for the following product categories: All Accessories, Software, Ink, Cartridges, Toners & on-demand services.
• Any Refund will be in the form of Credit Vouchers/Credit Memos only, to be redeemed within a period of 6 months. No cash refund or credit card refund will be allowed.
• Selected products might be subject to a re-stocking fee of 20% of the invoice value.
• It is not possible to return products designated as “On Request" items
• These terms & conditions shall be governed and constructed in accordance with the laws of the UAE as applied in the respective emirate.
• Please check the product at the time of delivery, and if you find a product is physically damaged, please inform us on the same day. Otherwise we won’t accept the return and will consider it damaged by user, not applicable or accepted under warranty claims. In cases of Dead on Arrival (DOA) product / Out of the Box failures, the respective service center/service provider will determine whether the product is DOA and will offer either a replacement or product repair as needed.
• Product Warranty commences from the Date of the Invoice, some accessories or parts or components doesn’t have a warranty; unless otherwise specified, there is no warranty on any products or items. You buy items on your own risk. ComputerStore.ae will not be responsible for any manufacturing error or problem.
• In case the Product is defective and/or requires repair, then Standard Warranty Conditions of the manufacturer shall apply. Collection for repairs/warranty will need to be agreed upon with our customer service, which can be contacted at support@computerstore.ae.
• We will only be the facilitator of this service and primary responsibility for warranty service rests with the brand/manufacturer/distributor.
• Warranty is applicable within the limits of UAE only unless otherwise specified.
You acknowledge and agree that ComputerStore.ae shall endeavor to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights. You acknowledge and agree that we, at our sole discretion and without liability, may make amendments at any time with immediate effect by posting a notice of the amendment on ComputerStore.ae.
These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules of Commercial Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dubai and is independent of either party. Notwithstanding the foregoing, ComputerStore.ae reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
